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How to identify faults and solve small problems with your appliances

Assistance and support for your appliances

Troubleshoot yourself

Siemens Home Appliances Service provides the answers you need to troubleshoot minor problems on your own.

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Check out our easy access to troubleshoot support (option 1) to identify the faults step-by-step and get support for your appliance based on the model-number (E-Nr.), appliance category and error codes. Or use option 2 and book a repair if you are unable to troubleshoot yourself.

Type-plate
Example of a Siemens type plate. E-Nr is marked in turquoise.

Option 1: Easy access to troubleshooting support

Start the search by typing in the model number (E-Nr.) of your appliance.

This data is needed to identify your appliance so that the database can show you the correct information. The E-Nr. is shown on the type plate of your appliance. It consists of two letters at the beginning followed by a mix of numbers and letters. Siemens model numbers will always start with two letters and will always end by a “/” and two numbers as the last two signs.

For mobile phone users: Take a picture of your type plate

If you are using your mobile phone you can click on the camera icon Camera Icon camera icon in the field below, then take a picture of the type plate and our system will identify the E-Nr. and transfer the correct data. Other users might upload a picture of the type plate to their computer and then select the corresponding file so that system can recognize the E-Nr.

Please select the corresponding appliance category of your Siemens home appliance. You then can select the issue which is appearing at your appliance e.g. Error-Codes are shown in the display and you will get more info how to solve minor problems on your own.

Still can't find a solution?

Please enter E-Number
Please review the input data.
[global.common.msg.errorminlength]
E-Number not valid.
Please enter numbers only in this field
Please try again and only send a PNG or JPEG image.
There is a technical issue. Please try again or type the Model Number (E-Nr) into the field manually.

Please select your entry point to the Siemens Online Service center

How to identify my Siemens appliance? Where do I find the type plate?

Option 2: Book a repair

Book a repair service with a Siemens expert

Find more